7  Quality and Statistical Thinking

Week 7 Planned, awaiting draft

ImportantLearning objectives (tentative)

By the end of this week you should be able to:

  1. Summarize process data with descriptive statistics.
  2. Interpret a simple control chart.
NoteComing soon

These lecture notes will be written from the instructor’s Week 7 draft. The topics below are a working outline.

7.1 Planned topics

NoteKey terms in this chapter
  • Control chart — A time-ordered plot of a process measurement with statistically calculated control limits used to distinguish common-cause from special-cause variation.
  • Descriptive statistics — Numerical and graphical summaries of data, such as the mean, median, standard deviation, and histogram.
  • DMAIC — The Six Sigma improvement cycle of Define, Measure, Analyze, Improve, and Control.
  • Quality — The degree to which a product or service meets customer requirements and is free of defects.
  • Six Sigma — A data-driven improvement methodology that aims to reduce defects to about 3.4 per million opportunities, typically following the DMAIC cycle.
  • Statistical process control — The use of statistical methods, especially control charts, to monitor a process and detect when it changes.
  • Variation — The natural differences among outputs of a process; reducing unwanted variation is a central goal of quality engineering.